Terms and Conditions for the Reservation and Provision of Aviation Experience Services

1. Introductory Provisions

1.1. These Terms and Conditions are issued pursuant to Section 1751 of Act No. 89/2012 Coll., the Civil Code, as amended, and regulate the rights and obligations between the Operator and the Customer arising when ordering and providing services through the web interface or by other means of distance communication.

1.2. The Operator is the direct provider of the aviation services offered through the web interface. The contractual relationship is established directly between the Operator and the Customer.

1.3. By submitting an order, the Customer confirms that they have read, understood and agree to these Terms and Conditions. These Terms and Conditions form an integral part of the contract concluded between the Operator and the Customer.

1.4. The web interface is intended primarily for customers who wish to reserve a specific date and time for an aviation experience service in Prague and the surrounding area, especially tourists, visitors to Prague, couples, families, groups and persons interested in recreational or sport flying.

1.5. The contract is concluded in the Czech language. The Operator may also make an English or other language version of these Terms and Conditions available to customers. In the event of any discrepancy between language versions, the Czech version shall prevail unless expressly agreed otherwise.

1.6. If the Customer is a consumer, the contractual relationship shall also be governed by the relevant provisions of consumer protection legislation. If the Customer acts within the scope of their business activity or professional activity, provisions intended exclusively for consumer protection shall not apply to them.

2. Definition of Terms

2.1. Customer means a natural or legal person who orders a service offered by the Operator through the web interface, by e-mail, by telephone or by any other means.

2.2. Flight Participant means a natural person who physically participates in the flight. The Customer and the Flight Participant may be the same person, or the Customer may order the service for another person.

2.3. Consumer means any person who, outside the scope of their business activity or independent professional activity, concludes a contract with the Operator or otherwise deals with the Operator.

2.4. Service means an aviation experience, introductory or related service offered through the web interface, in particular a sightseeing flight, introductory flight, pilot experience, introductory flying lesson or any similar service.

2.5. Reservation means a binding order for a specific service on a specific date and at a specific time selected by the Customer through the web interface or agreed with the Operator.

2.6. Reservation Confirmation means an e-mail, message, electronic voucher, order confirmation or other document by which the Operator confirms to the Customer the receipt of the order, payment for the service or reservation of a specific date and time.

2.7. Voucher means an electronic or printed confirmation of the ordered service. Unless expressly stated otherwise, the Voucher is not a gift voucher with general validity for future use at any time. The Voucher primarily serves as confirmation of a specific order or a specific Reservation.

2.8. Web Interface means the website available at fly.aeroprague.com, and, where applicable, other reservation, payment or information interfaces used by the Operator for ordering and managing services.

3. Nature of the Aviation Services Provided

3.1. The services offered through the web interface are aviation experience and introductory services provided by the Operator in accordance with the applicable legal and aviation regulations.

3.2. If a service is marketed on the web interface as a "sightseeing flight", "scenic flight", "flight over Prague", "Prague sightseeing flight" or under a similar designation, from a legal perspective it is an introductory flight within the meaning of the applicable aviation regulations, in particular Commission Regulation (EU) No. 965/2012.

3.3. An introductory flight means a short flight for remuneration or other valuable consideration offered by an authorised organisation for the purpose of promoting sport or recreational aviation, obtaining new persons interested in flying, membership or flight training.

3.4. If a service is described as "Pilotem na zkoušku", "Pilot Experience", "Try to Fly" or under a similar designation, it is an introductory lesson, usually consisting of basic ground preparation and an introductory flight with an instructor in accordance with the relevant training syllabus of the Operator.

3.5. The "Pilotem na zkoušku" service does not constitute complete pilot training and does not give rise to any entitlement to the issue of a pilot licence, rating, qualification or any other authorisation to operate an aircraft independently.

3.6. Any crediting of the flight or part of the training towards further pilot training is possible only if permitted by the applicable legal regulations, training syllabus and the decision of the Operator.

3.7. The services are not scheduled or non-scheduled commercial air transport and are not intended to transport passengers from one place to another. They do not constitute an airline ticket to a destination or an air taxi service.

3.8. Unless expressly agreed otherwise, the flight usually begins and ends at the same airport or operating location.

3.9. The purpose of the services is to provide an experience, an introduction to aviation, the promotion of sport or recreational aviation and, in the case of the "Pilotem na zkoušku" service, also an introductory familiarisation with the principles of pilot training.

4. Offer of Services on the Web Interface

4.1. The web interface contains a description of the services offered, in particular the type of flight, indicative flight duration, place of departure, number of participants, price, available dates and any age, weight, health or safety restrictions.

4.2. Photographs, route maps, times, descriptions, sightseeing points and other information shown on the web interface are for information purposes only.

4.3. The actual flight route, flight altitude, flight duration, aircraft type used, sightseeing points and exact course of the service may reasonably vary depending on weather, flight rules, operating conditions, air traffic control instructions, the technical condition of the aircraft, the pilot's decision and other safety circumstances.

4.4. If the duration of the flight is stated for a service, it refers to the indicative duration of the flight portion of the service itself, unless stated otherwise for the specific service. Time required for arrival, check-in, safety briefing, ground preparation, waiting for suitable conditions or movement around the airport is not included in the flight duration unless expressly stated otherwise.

4.5. The Operator reserves the right to modify the content of the offer, prices, availability of dates, aircraft types, routes and other service parameters. For an already confirmed and paid Reservation, the conditions stated in the Reservation Confirmation apply, unless a change is necessary for safety, weather, technical or operational reasons.

5. Order, Reservation and Conclusion of the Contract

5.1. The Customer orders the service primarily through the web interface, where they select a specific available date and time, type of service, number of participants and other required parameters.

5.2. The services offered through the web interface are usually provided on a specific date and at a specific time selected by the Customer when placing the order. The Customer therefore does not purchase a general gift voucher with long-term validity, but a specifically reserved service for a specific date and time.

5.3. The order must contain the information necessary for its processing, in particular the type of service ordered, selected date and time, number of participants, the Customer's first and last name, contact e-mail, telephone number, billing details if required, and information about the Flight Participants to the extent necessary for the safe and proper provision of the service.

5.4. Before submitting the order, the Customer has the opportunity to check and correct the entered data. The Operator considers the data provided in the order to be correct.

5.5. By submitting the order, the Customer confirms that they have familiarised themselves with the description of the service, the price, date and time, place of departure, these Terms and Conditions and any additional conditions stated for the specific service.

5.6. The presentation of services on the web interface is for information purposes only and does not in itself constitute a proposal to conclude a contract within the meaning of Section 1732(2) of the Civil Code.

5.7. The contract between the Operator and the Customer is concluded at the moment the order is confirmed by the Operator or at the moment the price of the service is paid, whichever occurs first, unless the specific reservation process provides otherwise.

5.8. After the contract has been concluded and the price of the service has been paid, the Operator shall send the Customer a Reservation Confirmation, or, where applicable, a Voucher or other operational instructions.

5.9. The Operator reserves the right to refuse an order or propose its modification, in particular if the selected date and time are no longer available, the order contains incomplete or manifestly incorrect information, the price or availability of the service was stated incorrectly due to a technical error, there are safety, health, operational or technical reasons preventing the provision of the service, or the Customer or Flight Participant does not meet the conditions for participation in the flight.

5.10. Costs incurred by the Customer when using means of distance communication, in particular internet connection costs or telephone call costs, shall be borne by the Customer.

6. Price and Payment Terms

6.1. Prices of services are stated on the web interface. If the Operator is a VAT payer, prices are stated including VAT unless expressly stated otherwise.

6.2. The price of the service is paid mainly by payment card through an online payment gateway, or by another method stated on the web interface.

6.3. The Operator is entitled to require payment of the full price of the service before confirming or definitively blocking the selected date and time.

6.4. The selected date and time may be bindingly reserved for the Customer only after the successful payment of the price of the service, unless the Operator expressly confirms otherwise.

6.5. If the payment is not made or is not authorised, the Operator is not obliged to hold the date and time for the Customer.

6.6. Discounts, promo codes or special offers cannot be combined with each other unless expressly stated otherwise.

6.7. If a manifestly incorrect price is mistakenly stated for a service, in particular a price that clearly does not correspond to the usual value of the service, the Operator is not obliged to provide the service at that incorrect price. The Operator shall inform the Customer of this fact and offer the Customer the option to modify or cancel the order.

7. Principle of a Specific Date and Time and Capacity Blocking

7.1. The Customer acknowledges that the subject of the contract is the provision of a specific aviation service on a specific date and at a specific time selected by the Customer or agreed with the Operator.

7.2. The Customer acknowledges that the Operator blocks the capacity of the aircraft, pilot, airport and operational facilities for the selected date and time. The ordered date and time are therefore binding and this capacity may no longer be available to other customers.

7.3. By its nature, the Reservation of the service is similar to the purchase of a ticket for a cultural, sporting or other leisure event taking place at a specific time.

7.4. If the Customer or Flight Participant fails to arrive for the ordered date and time, arrives late or is unable to use the service for reasons on their side, this has no effect on the Operator's costs or on the binding nature of the Reservation.

7.5. Non-attendance by the Customer or Flight Participant shall not be deemed cancellation of the service by the Operator and does not give rise to any entitlement to a refund of the price paid or to a free replacement date.

8. Voucher and Reservation Confirmation

8.1. After ordering and paying for the service, the Operator may issue the Customer with a Reservation Confirmation, electronic Voucher or other document confirming the ordered service.

8.2. Such Voucher serves as confirmation of the order or as a representative form of the ordered service for the specific date and time.

8.3. The Voucher does not entitle the Customer to use the service at any other date and time unless the Customer and the Operator expressly agree otherwise.

8.4. If the Customer orders the service as a gift for another person, the Operator may issue a gift-style Voucher. Even in such a case, however, it is confirmation of a service reserved for a specific date and time, unless expressly stated otherwise.

8.5. The Customer is obliged to protect the Reservation Confirmation, Voucher, QR code or any other identification detail from loss and misuse.

8.6. Before providing the service, the Operator may require the presentation of the Reservation Confirmation, Voucher, QR code or identity document.

9. Change of Date and Time at the Customer's Request

9.1. A change of date and time at the Customer's request is possible only if expressly confirmed by the Operator.

9.2. The Operator is not obliged to allow a change of date and time, especially if the request is made shortly before the planned flight date and time or if it is no longer possible to offer the released capacity to another customer.

9.3. If a specific service specifies a deadline by which a change of date and time may be requested, the Customer is obliged to comply with that deadline.

9.4. Unless stated otherwise for a specific service, the Customer may request a change of date and time no later than 72 hours before the planned start of the service.

9.5. A later change of date and time is possible only exceptionally and solely with the consent of the Operator.

9.6. If the Operator allows a change of date and time, it may make such change conditional upon payment of an administrative, operational or cancellation fee if costs have already been incurred in connection with the original date and time.

10. Non-Attendance, Late Arrival and Cancellation by the Customer

10.1. The Customer and Flight Participant are obliged to arrive at the place of provision of the service on time in accordance with the instructions stated in the Reservation Confirmation or operational instructions.

10.2. If the Customer or Flight Participant fails to arrive for the ordered date and time, the service shall be deemed to have been properly prepared for provision and the reserved capacity shall be forfeited without any entitlement to a refund of the price paid.

10.3. If the Customer or Flight Participant arrives late and, for this reason, it is not possible to provide the service, provide it in full or include it in the operational schedule, the Customer shall not be entitled to a refund of the price paid or to a free replacement date.

10.4. Reasons on the side of the Customer or Flight Participant include, in particular, non-attendance, late arrival, failure to present an identity document, provision of false or incomplete information, failure to meet age, weight, health or safety conditions, being under the influence of alcohol, narcotic or psychotropic substances, inappropriate or dangerous behaviour, failure to follow the instructions of the Operator, pilot, instructor or airport personnel, refusal to sign the required operational or safety documents, or any other circumstance on the side of the Customer or Flight Participant that prevents the safe or proper provision of the service.

10.5. In the cases referred to in this Article, the Operator is entitled not to provide the service and the price paid shall not be refunded.

10.6. The Customer acknowledges that their non-attendance or inability to use the service for reasons on their side has no effect on the Operator's costs associated with preparing the service and blocking the aircraft, pilot and operational capacity.

11. Withdrawal from the Contract by a Consumer

11.1. If the Customer is a consumer and the contract is concluded through the web interface or by another means of distance communication, the rules of the Civil Code on withdrawal from contracts concluded at a distance may apply.

11.2. However, the Customer acknowledges that the subject of the contract is a leisure service provided on a specific date and time or within a specific period.

11.3. In accordance with Section 1837 of the Civil Code, a consumer may not withdraw from a contract for the use of leisure time if the performance is to be provided on a specific date or within a specific period.

11.4. The Customer therefore acknowledges that, after conclusion of the contract and reservation of a specific date and time, the Customer does not have the usual right to withdraw from the contract within 14 days without giving a reason if the service is provided on a specific date and time or within a specific period.

11.5. This does not affect the Customer's rights arising from defective performance or any rights that cannot be excluded under mandatory legal provisions.

12. Weather, Safety and Flight Changes by the Operator

12.1. The performance of the flight is always subject to suitable meteorological, technical, operational and safety conditions.

12.2. Flight safety always takes precedence over the performance of the flight on the originally ordered date and time, route or scope.

12.3. The Operator, pilot or another responsible person of the Operator is entitled to cancel, postpone, change the route of, shorten or terminate the flight if required in particular by weather, weather forecast, technical condition of the aircraft, operational situation at the airport, condition of airport surfaces, air traffic control instructions, airspace restrictions, safety circumstances, the health or safety condition of participants, force majeure or another objective obstacle preventing the safe or proper performance of the flight.

12.4. The final decision on whether to perform, postpone, change, shorten, terminate or cancel the flight rests with the pilot or another responsible person of the Operator. This decision is binding on all Flight Participants.

12.5. If the flight cannot be performed for reasons on the side of the Operator or for objective safety, meteorological, technical or operational reasons, the Operator shall offer the Customer an alternative date and time.

12.6. Cancellation, postponement or change of the flight for the reasons stated in this Article shall not be deemed a breach of contract by the Operator.

12.7. The Customer shall not be entitled to compensation for travel costs, accommodation, loss of time, follow-up services or any other indirect costs associated with the fact that the flight did not take place on the original date and time, was postponed or changed, unless mandatory legal provisions provide otherwise.

12.8. If the flight is shortened or terminated early due to weather, safety, air traffic control instructions, technical or operational circumstances, the Operator shall agree with the Customer on an appropriate solution individually, taking into account the part of the service already provided.

13. Obligations of the Customer and Flight Participant

13.1. The Customer is obliged to provide true, complete and up-to-date information when placing the order.

13.2. The Flight Participant is obliged to provide true information about their age, weight, health condition, possible pregnancy, reduced mobility, medication taken or other circumstances that may affect safety or the ability to complete the flight.

13.3. The Customer is obliged to ensure that all Flight Participants for whom the service is ordered are also familiar with these Terms and Conditions, operational instructions and safety rules.

13.4. The Flight Participant is obliged to arrive at the place of provision of the service on time, with a valid identity document and, where applicable, with the Reservation Confirmation or Voucher.

13.5. Throughout their stay at the airport, in the vicinity of the aircraft and during the flight, the Flight Participant is obliged to follow the instructions of the Operator, pilot, instructor, airport personnel and other authorised persons.

13.6. The Flight Participant must not, by their behaviour, endanger themselves, other participants, the pilot, personnel, aircraft, airport operations or third parties.

13.7. It is prohibited to bring on board the aircraft any objects or substances that could endanger flight safety, in particular weapons, sharp objects, explosives, flammable substances, hazardous chemicals, alcoholic beverages, narcotic and psychotropic substances, or other objects or substances prohibited by the Operator, the airport or legal regulations.

13.8. The Flight Participant must not be under the influence of alcohol, narcotic or psychotropic substances or in any condition that could endanger flight safety.

13.9. In the event of suspected breach of safety rules, the Operator is entitled to refuse participation in the flight without any entitlement to a refund.

13.10. The Flight Participant acknowledges that, before boarding, they may be asked to undergo an identity check, weight check, security check or to confirm medical fitness to the extent necessary for the safe performance of the flight.

14. Age, Weight and Health Restrictions

14.1. Specific age, weight and health limits may vary depending on the type of service, type of aircraft, number of persons on board, weather, operational conditions and the decision of the Operator or pilot.

14.2. Limits and restrictions may be stated in particular in the description of the specific service, in the Reservation Confirmation, in the operational instructions or communicated by the Operator before the flight.

14.3. Unless stated otherwise for a specific service, the following limits apply:

• the minimum age of a Flight Participant is 12 years,
• the maximum weight of one Flight Participant is 120 kg,
• the maximum total weight of all Flight Participants is 250 kg,
• the maximum number of Flight Participants is 3 persons, unless stated otherwise for the specific service,
• persons under 18 years of age may participate in the flight only with the consent of their legal guardian or accompanied by an adult, if required by the nature of the service.

14.4. The Customer acknowledges that weight limits are based on the safety, technical and operational limitations of the aircraft. The Operator is entitled to verify the weight of Flight Participants before the flight or refuse participation if exceeding the limits could endanger safety or the proper performance of the flight.

14.5. Pregnant persons, persons with serious heart disease, breathing difficulties, epilepsy, serious musculoskeletal conditions, persons after a recent injury or surgery, or persons with any other health limitation should consult the suitability of participation with a doctor and inform the Operator in advance.

14.6. If the health condition, weight, age, behaviour or any other circumstance on the side of the Flight Participant, as assessed by the pilot or the Operator, does not allow the flight to be performed safely, participation in the flight may be refused.

14.7. If the Customer or Flight Participant provides false or incomplete information and, for this reason, the service cannot be provided, the Customer shall not be entitled to a refund of the price paid or to a free replacement date.

15. Course of the Service

15.1. The exact time, meeting point, recommended arrival time, information about parking, transport, clothing and other instructions shall be communicated to the Customer in the Reservation Confirmation or operational instructions.

15.2. Before travelling to the airport, the Customer is obliged to check current information from the Operator, in particular e-mail, SMS or another communication channel provided during the Reservation.

15.3. It is recommended to arrive at the place with sufficient time reserve. Late arrival may result in the shortening of the service or non-provision of the service without any entitlement to a refund.

15.4. The service may include, in particular, welcome and reservation check, identity check, safety briefing, basic ground preparation, signing of the required documents, familiarisation with the aircraft, the flight itself and a possible short debriefing after the flight.

15.5. The exact scope of the service is stated in the description of the specific product.

15.6. If the service includes the opportunity to try flying the aircraft, this always takes place only under the supervision of an authorised pilot or instructor and to the extent permitted by the pilot or instructor with regard to safety.

15.7. The Flight Participant has no legal entitlement to independently control the aircraft or to perform any specific manoeuvres.

15.8. The flight route and sightseeing points are indicative. The pilot is entitled to modify the route, especially with regard to weather, safety, airspace restrictions, operational situation, air traffic control instructions or other circumstances.

16. Complaints and Rights Arising from Defective Performance

16.1. The Operator is liable to the Customer for ensuring that the service is provided in accordance with the contract, the service description and these Terms and Conditions.

16.2. The following shall not be considered a defect in the service in particular: change of flight route for safety, operational or meteorological reasons; change of flight time due to weather, operations or safety; postponement of the flight due to weather, technical condition, operations or safety; cancellation of the flight with an offer of an alternative date and time for objective reasons; shortening or early termination of the flight due to safety, weather, technical condition or air traffic control instructions; or non-performance of the flight for reasons on the side of the Customer or Flight Participant.

16.3. The Customer may submit a complaint by e-mail, in writing to the Operator's contact address or in person, if the nature of the service allows.

16.4. The complaint should include the Customer's identification, order or reservation number, date and time of the service, description of the alleged defect and the requested method of handling the complaint.

16.5. We recommend submitting a complaint without undue delay, ideally immediately during the provision of the service or immediately after its completion, so that the alleged defect can be verified and, where appropriate, remedied.

16.6. A consumer complaint shall be handled without undue delay, no later than 30 days from the date of submission, unless the Operator and the Customer agree on a longer period.

16.7. In the case of a justified complaint, the Customer has the rights under the Civil Code, in particular the right to appropriate remedy, replacement provision of the service, a reasonable discount or another solution corresponding to the nature of the defect.

17. Liability for Damage

17.1. The Operator is liable for damage to the extent provided by generally binding legal regulations.

17.2. The Operator has compulsory liability insurance for aircraft operation to the extent required by legal regulations, if such insurance is required for the given type of operation.

17.3. The Customer and Flight Participant acknowledge that aviation operations require an increased degree of caution and unconditional compliance with safety instructions.

17.4. The Customer and Flight Participant are liable for damage caused to the Operator or third parties by breach of their obligations, in particular by providing false information, failure to follow instructions, inappropriate or dangerous behaviour, damage to equipment, interference with flight safety, breach of these Terms and Conditions or breach of operational instructions.

17.5. The Operator is not liable for damage, harm or costs arising as a result of circumstances beyond its control, in particular adverse weather, the pilot's decision, air traffic control instructions, technical or operational restrictions, force majeure, the Customer's delay or breach of obligations by the Customer or Flight Participant.

17.6. The Operator is not liable for loss, damage or theft of personal belongings of the Customer or Flight Participants unless the damage was caused by the Operator's breach of a legal obligation.

17.7. This provision does not affect any liability that cannot be limited or excluded under mandatory legal regulations.

18. Processing of Personal Data

18.1. Information on the processing of personal data of Customers and Flight Participants is provided in a separate document, Privacy Policy, available on the web interface.

18.2. The Customer acknowledges that, without the processing of necessary personal data, it may not be possible to accept the order, confirm the Reservation or provide the service safely and properly.

18.3. Consent to receiving commercial communications is not part of these Terms and Conditions and is dealt with separately in accordance with legal regulations.

19. Out-of-Court Resolution of Consumer Disputes

19.1. The competent authority for the out-of-court resolution of consumer disputes arising from the contract is the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Czech Republic.

19.2. The Customer may also use the online dispute resolution platform, if it is available and applicable under the legal regulations of the European Union at the time the dispute is being resolved.

19.3. The Operator recommends that, in the event of dissatisfaction, the Customer first contact the Operator directly via the contact e-mail so that the situation can be resolved as quickly as possible.

20. Final Provisions

20.1. Rights and obligations not regulated by these Terms and Conditions shall be governed by the laws of the Czech Republic, in particular the Civil Code and consumer protection regulations.

20.2. If any provision of these Terms and Conditions proves to be invalid, ineffective or unenforceable, this shall not affect the validity of the remaining provisions.

20.3. An invalid, ineffective or unenforceable provision shall be replaced by a provision whose meaning is as close as possible to the original provision.

20.4. The Operator is entitled to amend or supplement these Terms and Conditions. The version of the Terms and Conditions effective at the time of conclusion of the contract shall be decisive for the Customer.

20.5. The contract, including these Terms and Conditions, is archived electronically by the Operator and is not accessible to third parties. The Customer shall receive the Terms and Conditions or a link to them during the ordering process or in the Reservation Confirmation.

20.6. These Terms and Conditions enter into force and effect on 29 May 2026.